Cancellation Policy:
At Green Glory, we strive to ensure a seamless shopping experience for our customers. However, we understand that sometimes situations arise where an order may need to be canceled. Please review our cancellation policy below:
1. Orders Shipped:
- Once an order has been shipped, it cannot be canceled. We recommend reviewing your order carefully before finalizing your purchase.
2. Orders Not Shipped Within 3 Days:
- If your order has not been shipped within three days of the order date, you are eligible to cancel it. In such cases, please contact our customer support team to process the cancellation.
3. Incorrect Size:
- If you receive a product in an incorrect size, you are eligible to cancel the order. Please notify us promptly so we can assist you with the return and cancellation process.
4. Duplicate Orders:
- If your current order is similar to a previous one and was placed by mistake, it is eligible for cancellation. Reach out to us as soon as possible to resolve the issue.
5. Mistaken Orders:
- We understand that errors can happen. If you have placed an order by mistake, you are eligible to cancel it. Contact us immediately to prevent the order from being processed further.
6. Quantity Discrepancies:
- If the quantity of the products received differs from what was ordered, you may cancel the order. Please inform us of the discrepancy so we can take appropriate action.
Please note that items not yet delivered to the customer are eligible for cancellation. If you have any questions or need assistance with your cancellation, our customer support team is here to help.